Frequently Asked Questions
Get all the answers to your questions about our pixel art gadgets and electronics.
How do I connect my speaker to the Divoom companion app?
To connect your device, download the Divoom app from the App Store or Google Play. Turn on your speaker's Bluetooth, open the app, and select your device model from the list to begin syncing your pixel art and settings.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping times vary by location, typically ranging from 7 to 15 business days. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy for defective electronics?
We offer a 30-day money-back guarantee and a 12-month limited warranty on all electronic components. If your product arrives defective, please contact our support team with your order number and a video of the issue for a replacement.
Can I customize the pixel art animations on my display?
Absolutely. Using the Divoom app, you can create your own pixel animations, download designs from our global community gallery, or convert your favorite images into pixelated art to display on your device.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
How long does the battery last on portable Divoom speakers?
Battery life varies by model and usage, but most of our portable speakers provide between 6 to 10 hours of continuous playback and display time on a single charge.