Returns & Exchanges

We want you to be completely satisfied with your Divoom tech; if you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund. All returned products must be in their original packaging and in like-new condition to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@divoom.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack your Divoom device, including all original accessories, cables, and manuals, into the original product box to ensure safe transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send your package to our designated return center; please keep your tracking number for reference.

• 4.
  Receive Your Refund

  Once our technicians inspect the device and confirm its condition, we will issue a refund to your original payment method within 5-7 business days.